Jobs · Full-time

Remote Technical CSM at ServiceNow – US & Canada — Columbus

LocationColumbus

CompanyServiceNow

Sourcejobicy

Posted2026-08-14 12:49:23

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Traveler-Friendly Insight

This Technical Customer Success Manager role at ServiceNow operates under a "Work Personas" framework — categorized as flexible, remote, or in-office depending on your assignment. The hint that this role is open in both the US and Canada suggests a degree of geographic flexibility, though ServiceNow does verify proximity to its offices, which is a meaningful constraint for nomads who move frequently.

Schedule flexibility is not explicitly defined, but CSM roles at enterprise companies like ServiceNow typically require synchronous availability during customer business hours — meaning you'll need to align with your customers' timezone, likely Eastern or Pacific time (North America). This limits true async work.

The role also requires 20–25% travel per quarter to customer sites, which is a real consideration. This is not a laptop-on-a-beach setup — it's a structured customer-facing role with periodic travel obligations.

Visa considerations: Best suited for US/Canadian citizens or those with existing work authorization. Digital nomad visas (Portugal, Georgia, Croatia) are generally incompatible with a US/Canada employer requiring in-country customer visits.
Nomad-friendly bases: If remote-flexible, cities like Toronto, Austin, or Vancouver offer strong connectivity and are reasonable hubs between customer visits.
No salary disclosed — research ServiceNow T.CSM pay on Levels.fyi; US ranges typically run $100K–$150K+ OTE, which affords comfortable living in most nomad hubs globally.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who play a key role in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. This includes aligning new use cases to CISO goals and identifying growth opportunities by informing customers of our latest innovations, capabilities, and products—matching these to clients' business goals.

The T.CSM will guide customers in the successful adoption and operationalization of the Armis platform toward maximum value realization at all levels of the organization. Hands-on technical delivery of the platform and configuration is required. The T.CSM also serves as the business liaison between the customer and all cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, and Training & Enablement.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

Responsibilities

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications

To be successful in this role you have:

Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
2+ years of experience in network engineering, architecture, support, or design.
2+ years of experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
2+ years of experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Frequently Asked Questions

Is this Technical CSM role fully remote or office-based?

ServiceNow uses a "Work Personas" framework where roles are classified as flexible, remote, or required in-office based on the nature of the work and your location. The specific persona for this role is not stated in the posting, but eligibility may depend on proximity to a ServiceNow office.

How much travel is required for this position?

The role lists travel of up to 20–25% per quarter as a bonus qualification, suggesting periodic customer site visits. This is not a fully desk-bound role.

What technical background is required to apply?

You need at least 2+ years each in a customer-facing technical role, network engineering or architecture, and IT/security environments. Familiarity with OT/ICS, biomedical, or traditional IT network protocols is also expected.

Is this role open to candidates in both the US and Canada?

Based on the job posting context, the role is open to candidates in both the United States and Canada.

What salary can I expect for this Technical CSM role at ServiceNow?

No salary range is disclosed in the job posting. Based on industry benchmarks, Technical CSM roles at ServiceNow in the US typically range from $110,000 to $160,000+ in total compensation including variable pay, depending on experience and location.

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