Remote Customer Care Agent at Gameloft - Europe — Columbus
Traveler-Friendly Insight
Remote-Friendly, But With Language and Timezone Constraints
This role is listed as remote-possible within a Ukrainian/European context. Customer support roles inherently require coverage during player-active hours, which likely means working European timezone hours (CET/EET, roughly UTC+1 to UTC+3). This limits true async flexibility — you'll need to be online during defined shifts, making this more suited to a slow nomad or base-location setup rather than full timezone-hopping nomadism.
Visa Considerations
- Portugal (Lisbon): The EU Digital Nomad Visa or D8 visa works well here. Monthly cost of living ~€1,800–2,500 for a comfortable setup — feasible on a Ukrainian-market salary only if the company pays competitively above local rates.
- Georgia (Tbilisi): Visa-free for Ukrainians (up to 365 days). Cost of living ~$900–1,400/month — very nomad-friendly and within EET timezone alignment.
- Poland (Kraków/Warsaw): Easy access for Ukrainian nationals, EET timezone, low cost of living (~€1,200–1,800/month). Strong Ukrainian diaspora community.
Travel-Relevant Perks
- Equipment is fully provided — no need to budget for hardware.
- No coworking stipend is mentioned, so factor that into budget planning.
Ukrainian language proficiency is required, suggesting this role is designed primarily for Ukrainian nationals — check work authorization requirements before applying from abroad.
Job Description
Main Challenge
We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush.
What You Will Do Day-to-Day
- Handle customer requests via tickets, with potential phone support, in English and Spanish
- Investigate and resolve issues using internal tools and knowledge bases
- Track, document, and follow up on cases until full resolution
- Escalate complex or technical cases to relevant teams when needed
- Identify recurring issues and contribute to improving support processes and templates
What Success Looks Like
- Fast and accurate resolution of customer cases with a strong focus on quality
- High level of customer satisfaction and service consistency
- Effective workload management and strong prioritization skills
- Active contribution to improving support workflows and reducing recurring issues
Who You Will Work With
You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.
Your Recruitment Journey
- Recruiter interview
- Test
- Team interview with Hiring Manager and Language Speaker in English and Spanish
Where This Role Can Take You
This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.
Qualifications
What You Need to Succeed
- Fluent English (written and spoken) + Ukrainian proficiency
- Upper-Intermediate or Advanced level of Spanish is required
- Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
- Ability to manage workload, prioritize tasks, and work effectively under pressure
Who You Are
- Strong communication, empathy, and customer-oriented mindset
- Problem-solving skills with ownership and responsibility for outcomes
- Calm, organized, and proactive approach in stressful situations
- Ability to collaborate effectively within a team and adapt to changes
Benefits & Life at Gameloft
What's in It for You
- Possibility to work remotely in a global product company with talented people
- Competitive salary based on your experience and skills
- 21 days of paid vacation, 5 paid sick days, plus national holidays
- Medical insurance and access to a psychologist
- Parental leave support
- Access to internal learning platform (courses, trainings, certifications)
- Employee Referral Program with attractive bonuses
- Full technical support and equipment provided
At Gameloft Ukraine, you'll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms. We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.
How to Apply: Please apply with your CV in English.
Frequently Asked Questions
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