Case Processing Manager at Sneed & Mitchell - Texas — Columbus
Traveler-Friendly Insight
This Case Processing Manager role at Sneed & Mitchell is an in-office, location-dependent position based in Texas, USA. The responsibilities — including accepting inbound calls, scheduling investigator appointments, and obtaining signed retainers — strongly suggest a fixed on-site or at minimum a fixed-hours setup. There is no indication of remote or hybrid flexibility.
For digital nomads or location-independent workers, this role is not a practical fit. Key reasons include:
- Inbound/outbound call handling implies a fixed schedule tied to business hours (likely Central Time)
- E-Verify participation confirms U.S. work authorization is mandatory — international remote work is not possible
- The legal services industry typically requires on-site presence for compliance and client sensitivity reasons
At $18–$20/hr (~$37,000–$41,600 annually), the compensation is oriented toward the Texas cost of living, which is moderate by U.S. standards but would not be competitive for nomads in higher-cost locations. If you're seeking a remote-friendly legal operations role, look instead for remote legal intake specialist or remote paralegal coordinator positions that explicitly advertise work-from-home or async flexibility.
Summary
The Case Processing Manager will work closely with leadership and insurance carriers to aid in resolving cases. This individual will be responsible for providing critical support to new clients and ensuring they are properly cared for throughout the process. The individual will also assist in developing and negotiating on behalf of the clients to help ensure an optimal return.
Position starts at $18.00–$20.00 per hour. This is a full-time position.
About Sneed & Mitchell
At Sneed & Mitchell, the work we do matters. We care immensely about our clients, and providing unmatched care and attentiveness is our priority. For thousands of Americans, we're their last line of defense against insurance companies, large corporations, and dangerous products. From attorneys to client support staff, and creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for our clients.
Responsibilities
- Aid in client onboarding and work to continuously increase the level of care provided during the life of their cases
- Assist in client communications to ensure a seamless process
- Work closely with management to determine the anticipated value of client claims
- Help resolve filed cases and communicate closely with clients throughout the process
- Update reports that reflect overall performance and regularly report the team's performance to management
- Resolve client issues in a professional manner
- Schedule appointments for investigators
- Accept inbound calls and place outbound calls
- Obtain signed retainers via email or text following free consultations where eligibility is confirmed
Qualifications
- High school diploma or GED required; college degree preferred
- Ability to communicate effectively with clients
- Comfortable adapting in an ever-changing environment and handling multiple priorities
- Excellent oral communication with an outgoing personality
- Able to multitask and learn quickly
- Must thrive in a team environment
- Reliable and dependable
- Excellent comprehension and critical-thinking skills
- Ability to type at least 50 WPM with excellent writing skills while navigating multiple software applications
- Strong written and verbal communication skills, with keen attention to detail
Equal Opportunity Statement
Sneed & Mitchell provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Frequently Asked Questions
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