Remote Data Analyst - Chargebacks at Signifyd MX — Columbus
Traveler-Friendly Insight
Remote-First with Mexican Employment Base: This role is tagged #LI-Remote and offers flexible work arrangements, but the benefits package is explicitly structured for Mexico — meaning Signifyd is hiring this position under Mexican employment law. You'll need to be legally authorized to work in Mexico, which effectively anchors you there for tax/payroll purposes.
Schedule & Timezone Flexibility: The posting mentions "flexible hours as needed," which is a mild async signal, but it also emphasizes cross-functional collaboration with product, engineering, and merchant teams. Signifyd operates globally, so expect some overlap with US time zones (likely PST/EST). Pure async is unlikely — plan for at least partial overlap with North American business hours.
Nomad Viability: If you are based in Mexico, you can work remotely from anywhere within the country. Mexico's digital nomad visa ("Residente Temporal") is also an option for non-citizens relocating there. The internet stipend benefit helps offset home-office or coworking costs. Living costs vary widely in Mexico — CDMX offers world-class coworking infrastructure while Oaxaca or Mérida offer lower costs.
- CDMX: ~$1,200–1,800/mo comfortable living; strong coworking scene
- Guadalajara: ~$900–1,400/mo; growing tech hub, good infrastructure
- Mérida: ~$700–1,100/mo; quieter, popular with remote workers
The food vouchers, vacation premiums, and Christmas bonus are statutory Mexican benefits that add meaningful real-world value beyond base salary.
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients' success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!
Position Overview
You'll join our Chargeback Investigations team as a Data Analyst, serving as a front-line financial driver and data integrity gatekeeper for Signifyd. In this role, you will leverage data to uncover insights, optimize dispute strategies, and minimize financial losses while mitigating fraud and chargeback risks for our customers.
Using your skills in data analysis, trend identification, and chargeback research, you will help track recovery performance, ensure claims align with card network policies, and deliver actionable data to help merchants and internal teams optimize their workflows for success. This is a high-impact role offering tremendous opportunities for growth, learning, and cross-functional leadership.
What You'll Do
- Work independently and with your team to help achieve the overall goals of the department.
- Gather feedback and complete research for new products, features, and developments.
- Enhance operational workflows via process improvements and identification of automation opportunities.
- Oversee quality assurance checks on new features.
- Support Product teams in different product and feature launch stages, ensuring alignment on timelines, requirements, and success criteria.
- Develop metrics and projections on large datasets to extract trends, measure results and outcomes, identify areas of opportunity, and predict future performance.
- Turn insights into compelling business cases and recommendations that drive action and support business decisions.
- Build analytical tools and dashboards to quantify the impact of Chargeback Investigations team initiatives and identify opportunities for improvement.
- Develop a deep understanding of how existing metrics are calculated, and ensure metrics source data is reliable and measures effectiveness at combating integrity issues.
- Collaborate with data science, BI, and product teams; prioritize issue resolution; and establish and maintain an operating rhythm to identify and resolve issues.
- Partner with engineering, product, and merchant teams to fix root-cause vulnerabilities that generate avoidable chargebacks.
Requirements
- Fluent in English (written and verbal).
- Minimum of 2 years of experience in data-driven analytical roles (e.g., financial analysis, product analytics, business intelligence, or risk/operations).
- Proven data analysis capabilities, with experience using quantitative data to identify chargeback trends, optimize dispute win rates, and drive operational decision-making.
- Knowledge and experience using SQL, Python, Databricks, and Looker.
- Hands-on experience with payment processors across LatAm, EMEA, or North America.
- In-depth knowledge of card network regulations (Visa, Mastercard, American Express, Discover) specifically surrounding chargeback cycles, dispute rights, and merchant/consumer guidelines.
- Strong analytical and problem-solving skills, with the ability to translate complex transaction datasets and dispute metrics into clear, actionable insights.
- Highly professional and adaptable, capable of keeping pace with changing environments while maintaining strict adherence to Signifyd's Security and Privacy policies.
- Strict discretion and confidentiality when handling sensitive consumer data, financial metrics, and payment details.
- Excellent time management and organizational skills, with a proven ability to prioritize heavy data workloads, multitask, and work flexible hours as needed.
- Collaborative team player with a proactive attitude, comfortable executing independent data investigations as well as collaborating cross-functionally to improve chargeback processes.
Highly Desired
- Experience using a variety of payment platforms or processors (e.g., Shopify, Stripe, PayPal, Adyen, Braintree).
- Experience analyzing transaction logs, chargeback documentation, and complex datasets.
- Proven track record of directly improving chargeback win rates or reducing overall chargeback-to-transaction ratios.
- Prior experience using automated chargeback management platforms or merchant portals (e.g., Ethoca, Verifi/Order Insight, Chargebacks911, Kount).
- Familiarity with local and alternative payment methods in key markets (e.g., Pix in LatAm, iDEAL or Klarna in EMEA) and their specific dispute mechanisms.
Benefits in Mexico:
- Health, Dental & Vision Insurance
- Life Insurance of 24 months salary
- Annual Performance Bonus
- Christmas Bonus of 1 Month's Salary
- Food Vouchers
- Stock Options
- Paid Parental Leave
- Flexible Work Arrangements
- Telework Stipend for Home Internet
- 12 Paid Vacation Days with 85% Vacation Premiums
- Paid Holidays
- Company Social Events
- Signifyd Swag
- Dedicated learning budget through Learnerbly
- On-Demand Therapy for all employees & their dependents
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Frequently Asked Questions
Is this Data Analyst role fully remote or office-based?
What technical tools does Signifyd require for this analyst position?
What is the minimum experience required for this role?
What benefits does Signifyd offer for this position in Mexico?
Do I need experience with chargeback-specific platforms to apply?
