App Support Developer - Remote Construction Tech — Columbus
Traveler-Friendly Insight
Remote-Friendly, But Timezone-Anchored: This role is fully remote with flexible hours — a solid foundation for location-independent work. However, there is one firm constraint: you must be available during US business hours (roughly UTC-8 to UTC-5). This significantly limits where you can comfortably work without disrupting your sleep or social schedule.
Best-fit nomad destinations: From Brazil (the hinted base), US hours overlap reasonably well, especially from eastern cities like São Paulo or Recife. For nomads, consider these options:
- Medellín, Colombia — UTC-5, perfect US hours alignment; cost of living ~$1,200–1,800/month. Excellent digital nomad infrastructure.
- Lisbon, Portugal — UTC+0/+1; US Eastern overlap is tight (afternoon/evening shifts). Feasible but tiring long-term. COL ~$2,000–2,800/month.
- Bangkok, Thailand — UTC+7; US hours would mean working 8 PM–midnight or later. Not recommended for this role.
Visa considerations: Brazil-based contractors using PJ or Cooperativa models have flexibility. If relocating, Colombia's digital nomad visa and Mexico's temporary resident visa are strong options given the UTC alignment. The flexible employment model (CLT/PJ/Cooperativa) is a genuine advantage for contractors who travel.
No travel-specific perks (coworking stipend, equipment budget) are explicitly mentioned, so factor that into your setup costs.
The client is a construction technology company building software that helps field and office teams work more effectively. The platform supports practical, day-to-day workflows including takt planning, checklists, access management, and mobile app usage, helping project teams stay aligned and keep work moving.
This role sits close to the real-world use of the product, supporting the people who rely on it on active project sites and in the office. As an Application Support Developer, you will help users get value from the platform while contributing to a reliable support experience for critical operational workflows.
Responsibilities
- Provide first-line application support to field and office users for access, takt plans, checklists, and mobile app usage.
- Onboard and train new users and trades across project sites, primarily remotely.
- Reproduce issues, inspect logs, and resolve critical production bugs during US hours in accordance with the company's review and release process.
- Own support cases from initial contact through closure, communicate clearly with users, document outcomes, and escalate promptly when needed.
- Work within a role scope focused on application support and production issue resolution rather than feature development, product changes, or project and site setup.
Requirements
- Advanced spoken and written English.
- Experience handling calls with site superintendents and producing clear, readable written summaries afterward.
- Experience reproducing issues, reading logs, and fixing production bugs in a Ruby on Rails API with a React and TypeScript frontend.
- Strong understanding of site terminology, construction trades, construction drawings, and how schedule impacts affect project sites.
- Availability to work during US business hours.
Preferred Qualifications
- Experience in construction or industrial projects.
- Experience with Google Cloud Platform.
- Hands-on experience with WebSockets, Clerk authentication, Sentry, and feature flags.
- Knowledge of lean construction, takt planning, and project controls.
- Experience with commissioning or systematic completion.
- Experience with data-center or electrical-installation projects.
- Experience with construction software or construction technology companies.
Benefits
- Your pick when it comes to employment models: CLT/PJ/Cooperativa.
- A fully remote work environment with flexible working hours.
- Bonus for any referrals that we end up hiring.
Frequently Asked Questions
Is this role fully remote?
What employment models are available for this role?
Do I need prior construction industry experience?
What technical stack does this role work with?
Will I be doing feature development in this role?
