Remote Tech Support at Jamf - Night Shift Poland — Columbus

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf:

The Technical Customer Support Associate works in night 12-hour shifts, specifically during weekends (Friday, Saturday, and Sunday) and Polish Bank Holidays, 8 PM – 8 AM. This is a full-time position.

The role works within the Technical Support department to provide support for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. You will provide direct assistance to Jamf product users, fielding inquiries via phone, chat, and email, while delivering technical and account support with an emphasis on first-touch issue resolution.

This role is remote in Poland. We are only able to accept applications from those based in Poland and who have sponsorship to live and work in Poland.

What you can expect to do in this role:

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Deliver outcomes to customers through the diagnosis and resolution of technical and account issues, and guide customers through workflow steps.
• Ensure that customer requests are handled effectively and escalated when necessary.
• Develop an understanding of Jamf products, including features, functionality, and best practices.
• Ensure a positive customer experience by handling interactions with professionalism and empathy.
• Stay current on new product features, technologies, and industry trends to provide the best possible support.
• Participate in ongoing training sessions to improve service quality and technical knowledge.
• Other duties as assigned.

What we are looking for:

• Fluency in English is a must (B2/C1).
• Communication-level proficiency in a second language (German, Spanish, French, Japanese, or Chinese) is a nice-to-have.
• Strong problem-solving abilities with a customer-first mentality.
• Basic technical knowledge and an aptitude for learning new software systems.
• Excellent communication skills, both written and verbal.
• Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
• Familiarity with basic troubleshooting methods and diagnostic tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathetic and patient in dealing with customer issues.
• Highly organized, with attention to detail and accuracy.
• Self-motivated with a proactive approach to resolving customer issues.
• Passion for learning and staying up to date with the latest technologies and trends.
• A team player who can collaborate effectively across departments.

Why Jamf?

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America's Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train you and then give you room to grow — with a clear, defined customer support career path, plus opportunities for horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support, and you will make a real and meaningful impact for our more than 75,000 global customers.
• Our customers are some of the most loyal in the world. We put people over profits — which is why our customers keep coming back to us!

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement — driving both personal growth and collective progress. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play.

Above it all waves our banner of #OneJamf — and the knowledge that when we stand together, we accomplish so much more than we could alone.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, customers can confidently automate Mac, iPad, iPhone, and Apple TV deployment, management, and security — anytime, anywhere. More than 2,500 Jamf employees worldwide serve organizations in enterprise, education, and healthcare.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]