Senior Account Manager at Customer.io - Remote UK/IE — Columbus
Traveler-Friendly Insight
Location Restrictions Apply: This role is explicitly limited to candidates based in the UK or Ireland, which significantly limits location flexibility for nomads. You must be legally resident in one of these two countries — not simply available in a timezone.
Remote-Friendly but Geo-Restricted: Customer.io is a remote-first company, so day-to-day work is likely conducted from home or a coworking space. There's a remote work stipend, which could cover coworking costs. However, the EMEA team focus and customer-facing nature of account management mean you'll need to be reachable during standard UK/Ireland business hours (GMT/IST), making pure nomad arrangements impractical.
Visa Considerations:
- UK: Eligible for the UK Skilled Worker Visa if relocating. UK nationals and those with settled status have no restrictions.
- Ireland: EU/EEA citizens can work freely. Non-EU applicants would need a Critical Skills Employment Permit or General Employment Permit.
Salary vs. Cost of Living: The $141k–$228k range (paid in local currency equivalent) is strong relative to UK/Ireland living costs. In London, mid-range professionals typically need ~£55k–£70k to live comfortably — this role's ceiling far exceeds that. Remote work from lower-cost UK cities (e.g., Leeds, Cork) would maximize take-home value.
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What We Value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What You'll Do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What We're Looking For
- 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
- Experience managing $5m ARR, predominantly in the mid-market space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $141,400 - $228,500 (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join Us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Frequently Asked Questions
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