Senior Account Manager at Customer.io - Remote UK/Ireland — Columbus
Traveler-Friendly Insight
This role is explicitly restricted to candidates based in the UK or Ireland, so fully location-independent nomad arrangements are not compatible with this position. You must have a legal right to work in one of these two countries and be resident there.
That said, Customer.io is a remote-first company with a stipend for remote work, suggesting flexibility in where within those countries you work — home office, coworking spaces, etc. The role serves an EMEA book of business, meaning you'll likely need to operate within a GMT/BST timezone window for client calls and internal collaboration.
On compensation: the OTE of $151,700–$212,000 USD (paid in local currency equivalent) is substantial in both markets. A quick comparison:
- London, UK: High cost of living, but this salary comfortably covers it with strong purchasing power remaining.
- Dublin, Ireland: Also expensive, but this OTE puts you well above the median for senior commercial roles there.
- Remote within UK/Ireland: If you work from a lower-cost city (Belfast, Cork, Leeds), your effective purchasing power increases significantly.
There is no coworking allowance or travel meetup budget explicitly mentioned, but the wellness stipend could partly offset this. If you're a nomad holding UK/Ireland residency, this is a viable role — just expect timezone accountability during European business hours.
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What We Value
- Commercial ownership — you treat your book of business like it's yours, because it is
- Forecasting discipline and data-driven decision-making, not gut feel
- Multi-threaded relationships — you build trust across the org, not just with one champion
- Expansion through value, not feature gates or mechanical levers
- Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What You'll Do
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
- Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
- Partner closely with Customer Success on account health and with Sales on expansion deals
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What We're Looking For
- 3+ years in Senior Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
- Experience managing $5M ARR, predominantly in the mid-market space
- Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
- A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator — clear and persuasive with both technical and non-technical stakeholders
- Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700 – $212,000 OTE USD (or equivalent in local currency), depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join Us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Frequently Asked Questions
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