Senior Technical Writer at Ping Identity - Remote USA — Columbus
Traveler-Friendly Insight
Remote-Friendly, But US-Only: This role is explicitly open to fully remote candidates within the United States, which is a positive signal — however, it is restricted to US residents. Digital nomads holding a US passport or permanent residency can work from anywhere domestically, but international nomadding on a tourist visa while employed here would likely conflict with US tax and employment regulations.
Schedule & Async Flexibility: The Docs-as-Code workflow (GitHub, AsciiDoc, async PR reviews) is inherently async-friendly. Technical writers in similar enterprise SaaS roles typically work core hours aligned to US time zones (ET–PT), with some flexibility. Attendance at Agile ceremonies and engineering syncs likely requires availability during US business hours, so pure async across radically different time zones (e.g., Southeast Asia) would be challenging.
Salary vs. Nomad Cost of Living: The $95K–$115K range is strong purchasing power if you're based in a lower-cost US city or state. For context:
- Lisbon, Portugal: Monthly costs ~$2,000–$2,800 — this salary would go very far, but you'd need to reside in the US for employment compliance.
- Bangkok, Thailand: ~$1,200–$1,800/month — excellent lifestyle leverage, but same residency caveat applies.
- Medellín, Colombia: ~$1,500–$2,200/month — similarly attractive, but again, US residency is required for this role.
Bottom Line: Best suited to US-based remote workers who want flexibility within US borders. No explicitly mentioned equipment stipend or coworking allowance, though the commuter offset benefit hints at location-aware perks.
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers — it's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity's portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.
You will:
- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
- Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
- Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
- Provide constructive structural and technical edits for writers or developer-contributed content
You have:
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
- Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
- Experience with Jira and Confluence or similar project management platforms
- Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
- Understanding of how documentation sites are built and published (Jenkins, Antora)
- Demonstrated ability to collaborate effectively face to face and remotely
- Provided constructive structural and technical edits for writers or developer-contributed content
- A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants
You have the advantage if you have experience:
- Working in a Docs-as-Code environment
- Scripting/programming (Java, Bash, Python, or JavaScript)
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Documenting for a developer audience, especially API documentation
- Simplifying complex content
- Adapting and demonstrating a willingness to learn new technologies and tools
- Writing and maintaining AI skill files and instructions for AI agents and developer tooling
Salary Range: $95,000–$115,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085), the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work
- Employee Resource Groups that create a sense of belonging for everyone
- Regular company and team bonding events
- Competitive benefits and perks
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Frequently Asked Questions
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