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Job Overview:
We're seeking a hands-on ServiceNow Solution Architect to lead the architecture and design of our CMDB and Discovery implementation. You'll own the end-to-end technical approach—aligning with CSDM, establishing data governance, configuring Discovery/MID Servers, and ensuring integrations and reconciliations support audit-readiness, security, and operational processes (Incident, Change, Asset).
Here's what you need:
- 7+ years with ServiceNow; 3–5+ years leading CMDB & Discovery implementations
- Deep knowledge of CSDM, CMDB, Discovery, Service Mapping, and I&R
- Hands-on experience with MID Server deployment and credential vaults
- Proven integrations with SCCM/Intune, VMware, AWS/Azure/GCP, Dynatrace/Splunk/SolarWinds, etc.
- Strong data modeling, normalization, and duplicate prevention experience
- Familiarity with ITIL v4 and audit/compliance requirements (SOX, ISO 27001)
- ServiceNow Certified System Administrator (CSA)
Bonus points if you have:
- Service Mapping (patterns/traffic-based discovery), Cloud Discovery (AWS/Azure), and/or container/K8s discovery
- Performance tuning for large environments; Discovery scheduling to avoid network saturation
- Scripting: JavaScript, Glide API, Flow Designer; REST/SOAP integrations
- Experience creating operational dashboards and CMDB Health scorecards
- Certifications: ServiceNow CIS - Discovery, ServiceNow CIS - CMDB, ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA), ITIL v4 Foundation
Eligibility requirements:
US Citizenship
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