Remote Customer Support Rep - Veriswap Worldwide — Columbus
Traveler-Friendly Insight
This is a fully remote, location-independent role open to applicants anywhere in the world — a strong fit for digital nomads. However, there are important practical considerations before packing your bags.
Schedule & Async Flexibility: The role is email-based (via Zendesk) with a throughput requirement of at least 12 emails per hour. While no specific timezone is stated, the performance-based metric means you need to be available during active support hours — likely aligned with US business hours given the sports card market. This may limit pure async flexibility and require you to work set shifts.
Connectivity Requirements: Handling 12+ tickets per hour demands a stable, fast internet connection. Nomad destinations with reliable infrastructure are essential — coworking spaces in Lisbon, Chiang Mai, or Medellín would be suitable bases.
Visa Considerations: Since the role is open globally and the company is headquartered in the Philippines, you can work from virtually anywhere. Countries with digital nomad visas (Portugal, Spain, Costa Rica, Indonesia's KITAS, Georgia) are worth exploring for longer stays. Short stays on tourist visas are viable in many destinations.
- Lisbon, Portugal: Cost of living ~$1,800-$2,500/month — manageable if pay is competitive.
- Chiang Mai, Thailand: ~$800-$1,200/month — excellent value for a remote support role.
- Medellín, Colombia: ~$1,000-$1,500/month — strong nomad infrastructure and community.
No travel perks (coworking stipend, equipment allowance) are mentioned in the posting, so budget accordingly.
Headquarters: Philippines
About Veriswap
Veriswap is a barter marketplace for sports cards. We're a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you're passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors' lives — we'd love to have you join our mission!
Who We're Looking For
Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day-to-Day Responsibilities:
- Promptly respond to a minimum of 12 customer support emails per hour on Zendesk, covering: order statuses on customer shipments, questions on how to use Veriswap, and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
- Communicate shipment requests to the logistics team to ensure timely delivery of packages.
- Report any bugs in the operational flow for the tech team to fix.
At Veriswap, You'll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay at the very top of market.
- World-class team: From engineering, to product, to operations, we hire only the best of the best.
To apply: https://weworkremotely.com/remote-jobs/veriswap-customer-support-representative
Frequently Asked Questions
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