Remote Behavioral Intake Counselor - USA, PST — Columbus

Headquarters: San Diego, California, United States
URL: https://www.unitedhealthgroup.com

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Behavioral Intake Counselor (BIC) is a position for the County of San Diego's 24/7 Access and Crisis Line (ACL), which provides free, confidential access to behavioral health services and crisis intervention for the 3.3 million San Diegans.

Behavioral Health Access: Mental Health & Substance Use Disorder Treatment Services within the system of care. ACL clinicians need to quickly establish an emotional connection with the individual seeking help, identify their needs, conduct a behavioral health screening which includes an adapted ASAM screening, recognize and properly follow up on any risk factors, and help provide linkage to the most appropriate type and level of care based on the collective screenings and preferences of the caller/chatter.

Working Schedule: 5 eight-hour shifts (Friday–Tuesday, 7am–3:30pm PST). Schedule to be determined upon hire; will require evenings and weekends, and is subject to change depending on business need.

Location: Remote. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Must be willing and able to work PST hours. A dedicated work-from-home space is required.

Primary Responsibilities:

• Manage calls coming from 988 Lifeline
• Adhere to all applicable laws and ethics (HIPAA, Exceptions to Confidentiality, Reporting Abuse, Duty to Warn, etc.)
• Answer calls/chats within standard service levels
• Apply sound clinical judgment and consult with fellow clinical professionals when indicated
• Triage calls/chats based on presenting mental health and/or substance use disorder symptoms
• Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated), and adapted ASAM
• Provide customized behavioral health referrals
• Conduct crisis work and ensure safety
• Document all interactions in a succinct, clinical manner in the designated database; documentation must adhere to DHCS requirements
• Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Meet individual performance goals
• Problem-solve technical issues
• Elevate operational issues/concerns to supervisor or manager
• Gain experience training crisis line staff to support adherence to established protocols, quality benchmarks, and compliance requirements, while strengthening personal competency on the crisis line
• Other duties as assigned

Why Consider Working for UnitedHealth Group? Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team committed to your success. Some offerings include:

• Paid Time Off accruing from your first pay period, plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, plus Short-term and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's Degree or Doctorate degree within human services or behavioral health field
• 2+ years of post-graduate behavioral clinical experience (e.g., psychosocial assessments, individual therapy, substance use disorder/drug/alcohol treatment, case consultation with multidisciplinary team, case management)
• 1+ years of crisis management experience
• 1+ years of experience working with diverse multi-ethnic/socioeconomic populations
• 1+ years of experience working with psychological disorders and addictions
• Bilingual: Spanish/English

Preferred Qualifications:

• 1 or more years of prior experience in a call center
• Willing and able to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone — of every race, gender, sexuality, age, location, and income — deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

To apply: https://weworkremotely.com/remote-jobs/unitedhealth-group-behavioral-intake-counselor