Remote Customer Support Job at Turtles - Canada — Columbus
Traveler-Friendly Insight
Location Restrictions Are a Key Factor Here. This role is explicitly restricted to candidates holding a work permit in Canada, Finland, Spain, or the UK. If you do not already have legal working rights in one of these four countries, you cannot apply — regardless of where you physically travel from.
Schedule Flexibility is Limited. This is a 24/7 customer support role requiring 5 days per week including evenings and weekends. Shifts rotate Mon–Sun. This makes it timezone-sensitive: your scheduled shift window is likely tied to your permitted work country, so free-roaming across time zones is impractical without prior approval.
Nomad-Friendly Perks:
- Fully remote after a two-week onboarding period.
- Home office equipment upgrades provided by the company.
- Annual team offsites (Malta, Las Vegas) give a travel element built in.
Salary Context: At CAD 3,875/month (~USD 2,850), the pay is modest by North American standards but provides real purchasing power in lower-cost nomad hubs. However, since you need a valid work permit in CA/FI/ES/GB, most typical nomad visa arrangements (e.g., Portugal's D8 digital nomad visa or Thailand LTR) would not satisfy this requirement. If you hold a Spanish work permit, you could potentially live affordably in cities like Valencia or Seville while employed here.
Headquarters: Finland
URL: https://www.turtles.com/
Customer Happiness Advocate (Remote - Canada)
Are you looking to join a high-growth tech company? Are you passionate about people? Then we are looking for you!
We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.
Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5-day-per-week position with shifts that may run Mon–Sun and include evening work.
We are looking for highly motivated people who are capable of independent work and can meet set expectations within deadlines.
We're looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in genuine conversations with customers to identify and resolve issues, and help them succeed and have fun while shopping.
- Ensuring customers receive the best service possible by responding in real time with the highest quality answers and experience. We go above and beyond for our customers.
- Completing follow-up documentation after each customer ticket.
- Offering needs-based solutions — not pushy sales.
- This is not a regular 9–5 job. We have 24/7 Customer Support, so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions, and taking initiative on opportunities.
Requirements
- Must be in possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: must be comfortable using and multitasking through G-Suite, presentation software, and communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, text expander software, or an MMO gaming mouse (for productivity).
- Fluent professional English proficiency.
- Ability to type a minimum of 50 words per minute (test yourself online if unsure!).
- Excellent written and spoken communication skills.
- Ability to multi-task in a fast-paced environment.
- Willingness to help customers and provide them with a personal experience.
- Creative problem solver.
- Ability to continuously develop and adapt within a growing team.
- You hold yourself to high ethical standards.
- Proofread your application!
Benefits
- Starting salary of 3,875 CAD per month, plus extra pay for Sunday shifts.
- 4 weeks of paid vacation per year.
- Private health insurance.
- Home office upgrades: we will provide any equipment upgrades you need.
- A Kindle with unlimited budget: any business book is yours to read!
- Team offsites: we get together as a full team every year (past locations include Malta and Las Vegas).
- Pizza Fridays: at least every Friday the 13th (but usually more frequently!), pizza is delivered right to your door.
- Gifts and celebrations — it's part of our Work Hard / Play Hard culture!
To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canada
Frequently Asked Questions
Is this role fully remote or do I need to come into an office?
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