Headquarters: Texas
Your potential has a place here with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You'll be Doing: Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, you'll answer incoming communications from customers and conduct research to provide answers that resolve their issues.
What You Bring to the Role: 6 months or more of customer service experience, a high school diploma or equivalent, product or service knowledge, great written and verbal communication skills in Spanish-English, computer experience, and high speed internet (>15 mbps).
What You Can Expect: Support for your career and professional development, an inclusive culture with a community-minded organization where giving back is encouraged, a global team of curious lifelong learners guided by our company values, a base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities, and a benefits package that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information.
A Bit More About Your Role: We're committed to ensuring you have the skills and support to be successful throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to thousands of free courses that support your career growth anywhere you may go, we know that the caring and supportive nature you bring is essential. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of both customer experience and the overall team.
About TTEC: Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by humanity and technology. We interact with millions of customers daily across various platforms. TTEC is an equal opportunity employer committed to building a diverse and inclusive workforce that respects and empowers different cultures and perspectives.
