Remote D365 CRM Lead - Work From Anywhere (EST) — Columbus
Traveler-Friendly Insight
Timezone Constraint is the Key Factor: This role is explicitly remote but requires working EST hours — approximately 8 hours/day starting around 6:30 PM IST. For nomads, this translates to a late-afternoon/evening start in Western Europe (e.g., 11 PM–7 AM CET) and a more workable afternoon shift in the Americas. If you're based in Latin America or the US/Canada, the overlap is natural. Southeast Asian or East Asian bases would mean late-night to early-morning shifts.
Best Nomad Base Options Given EST Requirement:
- Medellín, Colombia (COT, UTC-5): Nearly perfect EST alignment. Cost of living ~$1,200–1,800/month for a comfortable lifestyle — excellent value for a senior-level tech salary.
- Mexico City, Mexico (CST, UTC-6): 1-hour offset from EST, very manageable. Digital nomad visa available; cost of living ~$1,500–2,200/month.
- Lisbon, Portugal (WET, UTC+0/+1): Working EST means roughly 2–10 PM Lisbon time — actually very livable. Portugal's D7 or Digital Nomad Visa apply. Cost ~$2,000–3,000/month.
Visa Considerations: Since the company is headquartered in Anguilla (British Overseas Territory) and the role is fully remote with worldwide eligibility, most countries' digital nomad visas (Portugal, Spain, Costa Rica, Colombia, Georgia) should be applicable. No specific equipment stipend or coworking allowance is mentioned, so budget accordingly.
Async-Friendliness: The fixed 8-hour EST window limits true async flexibility — this is a structured remote role, not a fully flexible one.
Headquarters: Anguilla
URL: http://sparixglobal.com
Job Title: MSD 365 Customer Relationship Management (CRM) Lead
Experience Required: 10+ Years
Timezone: EST (Approx. 6:30 PM IST to start, 8 hours a day)
Work Mode: Remote
Description of Duties
- Study and understand the PTC's current and desired Microsoft CE application, configurations, and technologies.
- Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies.
- Architect and build a roadmap for delivery.
- Assign work and manage and mentor a team of CRM and full-stack developers.
- Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
- Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
- Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
- Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
- Architect and develop Microsoft CE customizations and configurations to meet PTC's functionality needs.
- Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
- Act as an expert for Data Migration to Microsoft CRM.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices, and any other documentation as required by the PTC.
- Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all PTC standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform other duties as related to this position and assigned by the PTC.
Minimum Experience
- 10 years of Microsoft CE application software systems implementation experience.
- 10 years of experience developing CRM applications using .NET, JavaScript, Python, React, SSIS, and Reporting Services.
- 5 years as a Microsoft-certified FastTrack Solution Architect for Business Applications.
- 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
- Delivered 2 projects as a certified FastTrack project for Business Applications.
- Delivered 1 successful implementation leveraging AI technologies to enhance customer service operations, including development and implementation of AI-driven chatbots and virtual assistants, and leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
- Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
- Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
- Proven implementation experience in Data Migration to Microsoft CRM from other non-COTS account management systems.
- Proven implementation experience in developing integrations with ERP systems and data repositories.
- Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language IVR, and ChatBOT functions.
- Strong understanding of Human-Centered Design Approach for product development.
- Proficient in the Microsoft Office 365 suite, including Teams, Word, Excel, and PowerPoint.
- Proficient in the Microsoft ADO Testing Module.
- Equivalent combination of education and/or experience may be accepted.
Required Skillset
- The ideal candidate will be a certified Microsoft Power Platform or Customer Engagement FastTrack Solution Architect.
- Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
- Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform, leveraging AI and Machine Learning to build business applications to streamline customer experience.
- Integration experience in an event-driven, de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations; with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods; with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.
Desired Skillset
- Additional beneficial skills include:
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
Certifications / Education
- Bachelor's degree in Business Management or Information Systems. Equivalent combination of education and/or experience may be accepted.
- Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio.
- 5+ years as a Microsoft-certified Solution Architect for Business Applications.
- Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
- Microsoft Dynamics-related certifications.
- Equivalent combination of education and/or experience may be accepted.
Skill Matrix (Required with Application)
While sharing your profile, please include your updated LinkedIn ID and complete the skill matrix table below with your candidate experience (years) and self-rating (out of 10) for each area:
- Overall Years of Experience
- Relevant Experience
- Microsoft Dynamics 365 CE / Microsoft CE
- D365 CE Application Development / Architecture
- Microsoft Power Platform
- FastTrack Solution Architect – Business Applications
- .NET Development
- JavaScript
- Python
- React
- SSIS
- SSRS / Reporting Services
- Azure AI Services / Machine Learning
- Copilot / AI-driven Chatbots / Virtual Assistants
- Dynamics 365 Contact Centre
- Data Migration to Microsoft CRM
- ERP Integration / SAP ERP
Frequently Asked Questions
Is this CRM Lead role fully remote?
Yes, the work mode is explicitly listed as Remote. The role is open to candidates anywhere in the world, provided they can work EST hours (approximately 8 hours per day starting around 6:30 PM IST).
What timezone does this role require?
The role requires availability in the US Eastern Standard Time (EST) zone, which corresponds to approximately 6:30 PM IST as a start time for 8 hours daily.
What certifications are required or preferred for this position?
The ideal candidate holds a Microsoft Power Platform or Customer Engagement FastTrack Solution Architect certification, Microsoft Dynamics-related certifications, Azure AI Fundamentals, and ideally Microsoft MVP status in Business Applications, Power Apps, or Copilot Studio.
Is a salary disclosed for this CRM Lead role?
No salary range is mentioned in the job posting. Candidates should inquire directly with Sparix Global during the application process.
What should I include when applying?
Applicants must submit their CV along with an updated LinkedIn profile URL and a completed skill matrix table rating their experience (in years) and self-rating (out of 10) across 17 specific technology and skill areas listed in the posting.
