Remote Customer Care Rep - North America Contract — Columbus
Traveler-Friendly Insight
Remote but Camera-On All Shift: This role is fully remote, which is a plus for location-independent workers — but there's a critical constraint: your camera must be on for the entire shift. This means you'll need a quiet, well-lit, professional-looking space at all times. Co-working spaces or café working are impractical; a stable, private setup is mandatory.
Connectivity Requirements: A wired (Ethernet) internet connection is required, not just Wi-Fi. This severely limits flexibility. You cannot work from most hotels, Airbnbs, or shared accommodations without verifying Ethernet availability. Digital nomad hotspots like Medellín (Colombia) or Chiang Mai (Thailand) often have Ethernet-capable co-living spaces, but confirming availability before booking is essential.
Salary vs. Cost of Living: At $5.50/hr, assuming a 40-hour week, you'd earn roughly $880/month. Consider:
- Medellín, Colombia: Comfortable living ~$900–$1,200/month — tight but feasible.
- Bangkok, Thailand: Budget living ~$800–$1,100/month — borderline viable.
- Lisbon, Portugal: Minimum ~$1,500/month — not sustainable on this salary.
Visa Note: Restricted to North America. Most applicants will be in the US, Canada, or Mexico where no special visa is needed to work as an independent contractor locally.
Headquarters: Ciudad de México, Mexico
URL: https://resolv.global
We are seeking customer-focused and dependable Seasonal Customer Care Representatives to join our growing remote team.
In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.
We're looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to hear from you.
Key Responsibilities
- Provide excellent customer service through phone, email, chat, and social channels.
- Assist customers with order inquiries, returns, billing questions, and product information.
- Accurately enter customer and order information into internal systems.
- Resolve customer concerns professionally and escalate issues when necessary.
- Maintain records of customer interactions and actions taken.
- Identify opportunities to improve customer satisfaction and support sales initiatives.
- Collaborate with team members and supervisors to ensure smooth operations.
Qualifications
- Strong English verbal and written communication skills
- Customer service or call center experience preferred
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and ability to navigate multiple systems
- Typing speed of 30+ WPM preferred
- Flexible and team-oriented attitude
Work Environment
- Fully remote position
- Must be comfortable working with your camera on during the entire shift
- Must be comfortable working weekends and flexible schedules as needed
- Independent contractor agreement
- Weekly payments in USD
- $5.50 USD per hour
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Pre-Screen Interview
- Live Interviews
- Background Check
Please Note
- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered for this position.
- A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.
Requirements
- Advanced English proficiency
- Minimum of 1–2 years of Customer Experience experience
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Strong computer literacy
To apply: https://weworkremotely.com/remote-jobs/resolv-global-seasonal-customer-care-representative
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