Remote Customer Service Officer at PRISM+ – Asia — Columbus
Traveler-Friendly Insight
This is a remote (offshore) customer service role restricted to candidates based in Asia. While listed on a remote jobs platform, the nature of the work — live calls, live chats, and real-time email support — strongly implies fixed shift hours aligned with Malaysian/Singaporean business hours (UTC+8). True async flexibility is unlikely.
Timezone constraint: You'll need to be working consistently in or near the UTC+7 to UTC+9 range, which suits nomads based in Southeast or East Asia. Cities like Chiang Mai (Thailand), Bali (Indonesia), or Ho Chi Minh City (Vietnam) are well within this timezone band and offer very affordable cost of living.
- Chiang Mai: MYR 3,200–3,500/month (~USD 700–770) comfortably covers a solid lifestyle — coworking, accommodation, and food — with money to spare.
- Bali/Canggu: Costs can run slightly higher, but still manageable on this salary with careful budgeting.
- Ho Chi Minh City: Very affordable; this salary stretches well here.
Visa-wise, most Asian nomad hubs allow tourist visas for extended stays (30–90 days), and countries like Thailand and Indonesia offer dedicated digital nomad or long-stay options. No equipment stipend or coworking allowance is mentioned, so budget accordingly. This role suits nomads who are settled in a timezone-compatible base rather than frequent travelers across multiple continents.
Headquarters: Malaysia
URL: https://jobs.workable.com/company/wGegwi2DQx7a5FRo2k9CSw/jobs-at-prism%2B
PRISM+ is a fast-growing Singapore-based consumer electronics brand known for its TVs, gaming monitors, air conditioners, ceiling fans, and smart home products.
As part of the PRISM+ Customer Experience team, you will play a key role in delivering exceptional support and building meaningful relationships with our customers. We are looking for individuals who are passionate about helping others, thrive in a fast-paced environment, and are committed to creating positive customer experiences.
The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels.
This role requires strong communication skills in both Mandarin and English, including written and spoken communication, as you will be supporting customers from different markets. You will be assisting customers through calls, live chats, and emails while ensuring a professional, efficient, and customer-focused experience at every touchpoint.
In this role, you will also gather and relay valuable customer feedback to the relevant departments to help improve products, services, and the overall customer journey. Collaboration, adaptability, and teamwork are highly valued as we continue to foster a positive and supportive work culture.
We are seeking self-motivated individuals with strong communication, problem-solving, and interpersonal skills who can maintain professionalism and empathy while delivering excellent customer care. Successful candidates will gain valuable exposure and develop transferable skills that can support future career growth within the company.
Key Responsibilities
- Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture.
- Provide customer support in both Mandarin and English through calls, live chats, and email correspondence.
- Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner.
- Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.
- Uphold high service quality standards aligned with the company's customer experience goals and brand values.
- Accurately document customer interactions and feedback for reporting and continuous improvement purposes.
- Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.
Compensation & Benefits
- Monthly salary: MYR 3,200 – 3,500
- 14 days Annual Leave
- 1 day Birthday Leave
- Statutory contributions including EPF and SOCSO provided
- RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date)
To apply: https://weworkremotely.com/remote-jobs/prism-customer-service-officer-offshore-remote
Frequently Asked Questions
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