Headquarters: 158 Mill St, Rahway New Jersey, 07065
URL: https://www.leisuremod.com
Position Overview:
As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand.
This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.
Key Responsibilities:
- Respond promptly to customer inquiries via live chat in a professional and friendly manner
- Assist customers with product information, order placement, shipping updates, and return/exchange support
- Troubleshoot customer concerns and escalate issues when necessary
- Maintain accurate and organized chat records within our CRM system
- Meet quality and response-time targets
- Provide feedback on recurring customer issues to help improve processes
Requirements:
- Previous experience in customer service, preferably in a live chat or e-commerce environment
- Strong written communication skills and excellent grammar
- Fast and accurate typing (30+ WPM preferred)
- Ability to multitask across multiple chat windows
- Reliable internet connection and quiet workspace
- Empathy, patience, and a customer-first mindset
- Ability to work scheduled shifts, including occasional weekends or holidays
How to Apply:
Please send your résumé to:
Email: sheila@leisuresmod.com
To apply: https://weworkremotely.com/remote-jobs/leisuremod-furniture-customer-service-representative
