Remote Intake Paralegal at LSNYC - NYC Legal Services — Columbus
Traveler-Friendly Insight
Remote Status: This role is listed as fully remote, which opens location flexibility — but with important caveats for digital nomads. The Access Line is a real-time phone intake hotline serving New York City clients, meaning you will almost certainly need to be available during standard US Eastern Time business hours. The role also mentions potential off-site intake outside regular business hours, further suggesting a structured, fixed schedule.
Async-friendliness: Low. Phone-based client intake is inherently synchronous. You must be available when clients call, which makes slow-travel or significant timezone deviation (e.g., Southeast Asia, Europe) impractical without negotiated exceptions.
Best nomad base for this role:
- Eastern US cities (e.g., NYC metro area): Ideal timezone alignment; likely expected or preferred given NYC-specific caseload.
- Medellín, Colombia (UTC-5): Aligns closely with EST — potentially workable, but visa compliance and stable internet are essential.
- Lisbon, Portugal (UTC+1): Significant timezone gap makes real-time phone work during NYC business hours very difficult.
No salary data is provided, so cost-of-living comparison is not possible. Given it's a nonprofit paralegal role, compensation is likely modest. This position suits a US-based remote worker more than a globe-trotting nomad. Look for async or output-based roles if you need true location independence.
Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care.
LSNYC is the largest civil legal services provider in the country. Our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness.
LSNYC employees have numerous opportunities for growth and professional development, including access to our internal Justice Learning Center, which provides opportunities to earn free CLEs and gain experience as a trainer.
Legal Services NYC seeks one Intake Paralegal to staff the Access Line, our citywide intake hotline. Access Line paralegals perform an essential role in our agency, serving as an important front line for our work and responding in real time to low-income individuals and families seeking legal help.
Duties include:
- Answering phones and performing eligibility screening
- Entering client information into a database and writing case notes
- Giving advice under the supervision of an attorney
- Scheduling appointments and sending appointment letters and follow-up information to clients
- Providing outside referrals
- Performing off-site intake outside of regular business hours (as needed)
- Working closely with supervising attorneys across many different legal practice areas
This is a fully remote position.
Qualifications include:
- Excellent, consistent writing and interpersonal communication skills — especially the ability to interview and identify a client's needs quickly and accurately, while actively listening with empathy and curiosity
- Excellent communication habits that are consistently prompt and responsive
- Excellent organizational skills, particularly regarding prioritizing and following through on tasks
- Ability to thrive in a fast-paced, highly structured, high-volume work environment while maintaining quality standards
- Consistent ability to pay close attention to detail and follow directions, both written and oral
- Excellent, consistent computer skills — including case management software, Word, and email — and comfort with learning new programs
- Motivation and enthusiasm for helping communities in need, and ability to work with people from a range of backgrounds, including low-income clients and LSNYC staff
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Frequently Asked Questions
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