Customer Service Agent at Thrifty - Exeter UK — Columbus
Traveler-Friendly Insight
This role is explicitly office-based at Thrifty's Exeter Head Office, requiring a physical presence 40 hours per week Monday–Friday plus a rotating Saturday shift. There is no remote or hybrid component mentioned, making it entirely incompatible with a digital nomad or location-independent lifestyle.
For travellers or remote workers considering a UK-based role, this position would require:
- Permanent UK residency or a valid UK work visa — the role cannot be done remotely from abroad.
- Relocation to or near Exeter, Devon — a mid-sized city in South West England with a relatively affordable cost of living compared to London.
- Fixed, predictable hours with no async flexibility.
If you are a traveller seeking location flexibility, this role is not a match. Instead, look for remote customer service roles that explicitly advertise work-from-anywhere policies, async communication, and flexible timezone coverage. Search terms like "remote customer service agent UK" or "virtual customer support work from anywhere" will surface more suitable opportunities. The skills this role builds — CRM use, inbound call handling, complaint resolution — are highly transferable to fully remote support positions in SaaS or e-commerce companies.
Job Title: Customer Service Agent
Location: Exeter Head Office – Full Time
Hours: 40 hours Monday–Friday + Saturday shift rota
Benefits:
- 22 days holiday, increasing to 27, plus bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary — full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- Provide outstanding customer service and exhibit excellent communication skills when interacting with clients
- Regularly monitor personal and team inboxes and respond to emails
- Ensure all customer complaints are resolved to the customer's satisfaction
- Process data accurately using a variety of in-house systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently as well as part of a team
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to multitask
- IT literate
About Us:
Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional Customer Service Agent to join our team.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do.
Shape the future with us — APPLY NOW and join our team!
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Frequently Asked Questions
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