P2P Operations Manager at OKX - Remote EMEA — Columbus
Traveler-Friendly Insight
This role is tagged #LI-REMOTE, indicating OKX supports remote work for this position. The EMEA location hint means applicants across Europe, the Middle East, and Africa are in scope, offering broad geographic flexibility.
Timezone & Schedule: P2P market operations are global and often time-sensitive — expect some overlap with Asian business hours (UTC+8) since OKX is headquartered in that region, alongside EMEA hours. This isn't a fully async role; merchant management, KPI monitoring, and cross-functional collaboration likely require real-time availability during key business windows. Budget for a 4–6 hour overlap with Asia Pacific each day.
Visa & Base Options: With EMEA eligibility and full remote, several digital nomad visa destinations are viable:
- Portugal (Lisbon): EU Digital Nomad Visa; ~$2,000–$2,800/mo cost of living — competitive for a senior ops salary
- UAE (Dubai): Remote Work Visa available; crypto-friendly jurisdiction aligns well with this role's industry focus; ~$3,000–$4,500/mo
- Georgia (Tbilisi): Remotely From Georgia program; very low COL (~$1,200–$1,800/mo), crypto-friendly banking
The wellness allowance and education subsidy are portable perks. No coworking or travel stipend is explicitly mentioned, so budget for your own workspace costs. The crypto-native environment means colleagues understand time-zone-agnostic communication norms.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Role Overview
We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets.
This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, Bybit, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes.
Key Responsibilities
1. Market Expansion & Growth Strategy- Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth
- Monitor regional regulatory developments and assess their impact on P2P business models
- Continuously adjust market strategy based on competitive landscape and market shifts
- Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
- Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
- Improve completion rate, trading efficiency, and dispute resolution performance
- Develop structured management frameworks for regional merchant operations
- Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design
- Provide structured feedback on product gaps, user pain points, and regional behavioral differences
- Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling
- Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
- Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
- Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses
Requirements
- 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
- Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
- Experience at major exchanges
- Strong understanding of:
- P2P liquidity dynamics and spread formation
- Regional payment systems (bank transfers, local e-wallets, alternative rails)
- Proven ability to adapt operational strategy based on market and competitive changes
- Strong analytical skills with data-driven decision-making capability
- Excellent cross-functional collaboration skills
- Fluent in English; Chinese or other regional languages are a plus
Preferred Qualifications
- Experience managing regional teams, community contributors, or local operators
- Strong understanding of overseas P2P fraud patterns and payment risks
- Ability to independently articulate structural differences between regional P2P markets
Perks & Benefits
- Competitive total compensation package
- L&D programs and education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
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Frequently Asked Questions
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