Integrations Consultant at Ashby - Remote US EST — Columbus

Hi! I'm John, Ashby's Head of Professional Services. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering 'what is a better way to accomplish this'. That's why I am thrilled to be hiring our next Integrations Consultant! As the third member of our Integrations Consulting team (within Ashby's Customer Success organization), you'll have the opportunity to lead customer-facing engagements, focusing on complex technical projects for some of our most strategic customers.

About This Role

As our next Integrations Consultant, you'll be responsible for defining, managing, and executing the technical requirements for strategic customers — specifically those implementing Ashby with one of our custom-built HCM integrations. You will work with customers of varying integration sophistication, advising on integration best practices, technical configurations, and working with a customer's internal expert on how to best achieve their goals.

You will use your existing knowledge of both integrations and the products we integrate with to consult with our customers, helping them get up and running swiftly with Ashby so they can ultimately achieve their desired business outcomes. You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross-functional partners. Ideally, this hire would be located in the EST time zone.

Role Requirements

• Enterprise HCM Integration Experience: You have extensive experience managing and executing integrations with Workday, as well as other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors — defining the work, aligning with stakeholders, communicating the project plan, and delivering results. A Workday HCM certification is a plus, as is experience with other integrations listed in the Ashby Knowledge Base.

• Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships through high levels of engagement and communication, acting as the customer's proactive guide and advocate throughout implementation.

• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and approaches.

• Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.

• Consultative: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

• Innovative & Principled: You proactively address thematic customer opportunities and improve processes accordingly — thinking critically rather than relying on "I've seen this done before."

• Cross-functional Collaboration: You effectively partner with stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

You Could Be a Great Fit If:

• 📣 You demonstrate clear communication — asking clarifying questions with precision and distilling complex concepts into simple themes.

• ⚙️ You have proven experience managing complex integrations with people technology like Workday or other ERPs, including technical solution design and troubleshooting.

• 🎧 You are a great listener and see your role as the voice of the customer to internal stakeholders.

• 📈 You are a problem solver who thrives on complex challenges with innovative, scalable solutions.

• ⚡️ You know process matters and are eager to improve workflows to enhance efficiency and efficacy.

• 🔍 Your peers describe you as detail-oriented and technically proficient.

• 🤹 You are adept at managing multiple simultaneous, multithreaded projects and prioritizing based on customer and business needs.

• 📊 You are data-driven, using metrics and analytics to inform decisions and measure success.

• 🌍 You are adaptable — comfortable navigating a fast-paced, evolving environment and happy to serve as the Workday SME in pre-sales conversations when needed.

• 🧑‍🏫 You love to coach and see every teaching moment as an opportunity to help customers grow.

You Might Not Be a Great Fit If:

• You have limited experience leading Workday integrations.

• You prefer an in-person role over remote.

• You are less interested in customer-facing roles that require both technical and interpersonal skills.

• You are accustomed to defining ideas and strategies but not responsible for their execution.

• You prefer working with a simple product (such as a point solution).

• You prefer exclusively to build, rather than build, iterate, and optimize.

About Ashby

We're building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more at https://www.ashbyhq.com/.

We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier. Our growth and retention metrics are best-in-class: tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. It's a great time to join! 🚀

Our Philosophy

• We spend a lot of time building best-in-class products — we believe a highly differentiated product is a lot easier to sell.

• We want to offer deep expertise whenever we interact with prospects and customers.

• We strongly believe that small teams with very talented people deliver much better performance than large headcount teams. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication. We'll get into these and other values during the hiring process.

The Interview Process

• 30 min — Recruiter Screen with Talent Team

• 30 min — Hiring Manager Screen with Head of Professional Services

• Take-Home Exercise

• 60 min — Interview with Integrations Consultant and Product Manager

• Final Round:

  • 30 min — Interview with VP of Customer Success

  • 30 min — Interview with CEO/Head of Product

  • 10 min — Closing Questions with Hiring Manager

Benefits

• You'll get the time to do things the right way — high quality work, avoiding quick hacks as much as possible.

• You get to sell a product that prospects and customers are truly excited about.

• Competitive compensation is offered.

• 10-year exercise window for stock options — no pressure to purchase if you leave Ashby.

• Unlimited PTO with four weeks recommended per year.

• Twelve weeks of fully paid family leave in the US, with plans to expand internationally.

• Generous equipment, software, and office furniture budget.

• $100/month education budget, with more expensive items (like conferences) covered with manager approval.

Ashby's success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We're being deliberate about building that environment from the ground up.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.