Senior SRE at Cresta - Remote Canada DevOps Role — Columbus
Traveler-Friendly Insight
Remote-Friendly but Canada-Scoped: This role is explicitly listed for Canada, with a work-from-home office stipend signaling a remote-first or hybrid setup. However, the allowed country is restricted to Canada only, meaning digital nomads must hold Canadian residency or a valid Canadian work authorization — pure location-independent nomads outside Canada are not eligible.
Timezone & Async Considerations: The posting emphasizes a "highly autonomous working environment," which is a positive signal for async-friendly culture. That said, infrastructure/SRE roles often require on-call rotations and real-time incident response, which can limit full schedule flexibility. Expect to align loosely with North American business hours (ET/PT).
Visa Options for Canadian-Based Nomads:
- Canadian citizens or PR holders can leverage this role while base-hopping within Canada or traveling abroad on tourist visas (e.g., Portugal's D8 Digital Nomad Visa, Mexico's Temporary Resident Visa) — as long as you maintain Canadian tax residency.
- Non-Canadians would need a Canadian work permit (e.g., LMIA-exempt intracompany or a Global Talent Stream visa) to qualify.
Cost-of-Living Context: Without a published salary, it's hard to benchmark precisely. Canadian SRE/DevOps salaries at this seniority level typically range from CAD $130,000–$180,000. This comfortably covers living costs in Lisbon (~$2,500/mo), Bangkok (~$1,800/mo), or Medellín (~$1,500/mo) — though you'd need to verify tax treaty implications if working remotely from abroad.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.
Responsibilities:
- Developer Toolchain. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.
- Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
- Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
- Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers.
- Automate operations and engineering. Focus on automation so we can spend energy where it matters.
- Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.
What we are looking for:
- 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.
- Deep proficiency with coding languages such as Golang or Python.
- Deep familiarity with container-related security best practices.
- Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. Experience with GPU-enabled clusters is a bonus.
- Production experience with Kubernetes templating tools such as Helm or Kustomize.
- Production experience with IAC tools such as Terraform or CloudFormation.
- Production experience working with AWS and services such as IAM, S3, EC2, and EKS.
- Production experience with other cloud providers such as Google Cloud and Azure is a bonus.
- Production experience with database software such as PostgreSQL.
- Experience with GitOps tooling such as Flux or Argo.
- Experience with CI/CD such as GitHub Actions.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
- Paid parental leave to support you and your family.
- Monthly Health & Wellness allowance.
- Work from home office stipend to help you succeed in a remote environment.
- Lunch reimbursement for in-office employees.
- PTO: 3 weeks in Canada.
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.
This posting will be used to fill a newly-created role.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject 'Opt-Out' in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Frequently Asked Questions
Is this role fully remote or does it require office attendance?
Is this position open to candidates outside Canada?
Does Cresta offer equity as part of the compensation package?
What cloud platforms will I work with in this role?
Is experience with GPU clusters required for this position?
