AI Support Specialist - Remote Work Philippines & LATAM — Columbus
Traveler-Friendly Insight
Remote-First, But Watch the Talent Pool Caveat: This role is fully remote and requires only a reliable internet connection, a personal laptop, and a quiet workspace — the classic nomad setup. However, the posting explicitly states this is a talent pooling exercise with no guaranteed immediate placement. Factor that uncertainty into your planning before committing to a destination.
Timezone Flexibility: No specific timezone requirements are mentioned, which is a positive signal for async work. The role involves client support, so some overlap with client hours may be expected once placed, but no fixed hours are stated.
Visa & Location Considerations: The hint countries — Philippines, Argentina, and Colombia — are all popular nomad hubs with favorable cost structures. Notably:
- Philippines: No formal digital nomad visa yet, but tourist visas allow stays of up to 30 days (extendable). Low cost of living; Manila or Cebu offer solid coworking scenes.
- Colombia (Medellín): Colombia's digital nomad visa ("Digital Nomad Visa") allows up to 2 years. Medellín is a top nomad pick with ~$1,200–$1,800/month comfortable living costs.
- Argentina (Buenos Aires): No dedicated nomad visa, but tourist visa allows 90-day stays. Favorable USD exchange rates make it very affordable for dollar/euro earners.
No salary is listed, making cost-of-living comparisons difficult. Clarify compensation before accepting any placement to ensure it covers your target destination.
The People Group is excited to announce an opening for an AI Support Specialist. This role is pivotal in helping our clients navigate the evolving landscape of artificial intelligence and ensuring they get the most value from their AI initiatives. As an AI Support Specialist, you will be responsible for providing expert guidance, technical support and training related to AI technologies and applications.
Your primary focus will be to assist clients in understanding and implementing AI solutions that align with their business needs, ensuring smooth operation and integration within their current systems.
Please note: We are currently talent pooling for future client opportunities. Placement and engagement availability will depend on your skill set, experience and the availability of suitable client opportunities. Joining our talent network does not guarantee immediate placement.
Key Responsibilities
- Provide advanced technical support for AI-related tools and applications, addressing client inquiries and resolving technical issues.
- Assist clients in integrating AI solutions into their existing workflows, ensuring minimal disruption and maximum efficiency.
- Design, develop and implement AI workflow automations to streamline repetitive tasks, optimize business processes and improve operational efficiency.
- Identify opportunities for AI-driven automation and configure workflows, integrations and AI-powered tools to support client needs and business objectives.
- Conduct training sessions and workshops to educate clients on AI technologies, automation workflows, best practices and effective tool usage.
- Collaborate with the AI development team to provide feedback based on client experiences, technical challenges and evolving business requirements.
- Monitor AI system performance and automated workflows, troubleshoot issues and recommend improvements or upgrades as needed.
- Stay current with AI industry trends, emerging automation technologies and advancements, sharing relevant insights with clients and the internal team.
- Document support interactions, AI workflow configurations, automation processes and troubleshooting procedures while maintaining up-to-date knowledge resources for client reference.
Requirements
- 3+ years of experience in AI support, AI implementation, workflow automation or related roles.
- Strong understanding of AI concepts, including machine learning, natural language processing and data analytics.
- Hands-on experience designing, building or implementing AI-powered workflows and automations to streamline business processes and reduce repetitive tasks.
- Familiarity with AI tools and platforms such as ChatGPT, Claude, OpenAI and other generative AI solutions.
- Experience with workflow automation platforms such as n8n, Zapier, Make or similar tools.
- Familiarity with AI agent development, AI assistants and automation tools that support business operations and client workflows.
- Understanding of API integrations, webhooks and connecting AI tools with CRMs, productivity applications and other business systems.
- Ability to explain complex technical concepts, AI capabilities and automation processes to non-technical clients.
- Experience with AI development frameworks and platforms such as TensorFlow, PyTorch or similar technologies is a plus.
- Familiarity with programming or scripting languages such as Python or JavaScript is an advantage.
- Ability to evaluate AI-generated outputs, identify potential inaccuracies and apply appropriate validation and quality control measures.
- Understanding of data privacy, information security and responsible AI practices when implementing AI tools and automations.
- Bachelor's degree in Computer Science, Information Technology or a related field preferred. Equivalent practical experience may also be considered.
- Has a remote-work setup including reliable high-speed internet, a personal laptop and a quiet home-office environment.
Contractor Structure & Benefits
You will be working as a contractor under The People Group company name — you are not a direct employee. The benefit of this structure is that all clients sign contracts directly with The People Group and not with you as the contractor, meaning you are protected as a remote contractor while The People Group handles the client service side of the function.
Frequently Asked Questions
Is this a confirmed job opening or a talent pool?
Is this role fully remote, and are there timezone requirements?
Will I be an employee or a contractor?
What AI tools and platforms should I be experienced with?
Is a degree required for this position?
