Remote EMEA AI Product Manager at Cresta - UK — Columbus
Traveler-Friendly Insight
This is a customer-facing, EMEA-based role — meaning you'll need to be physically accessible to enterprise clients across Europe, the Middle East, and Africa. While a remote work setup budget is offered, the job description makes clear that you'll be facilitating in-person workshops, leading customer deployments, and partnering closely with EMEA sales cycles. This is not a fully async or location-independent role.
That said, the UK base location combined with remote-first tooling suggests flexibility between client visits. You won't be chained to a single office, but you should expect frequent travel within EMEA. Digital nomad-style slow travel (1–3 month stays) is unlikely to be compatible with the client-facing demands unless you're based in a major hub (London, Amsterdam, Paris) with easy flight access.
For EMEA residents considering this role:
- UK-based applicants are well-positioned given the hint; EU citizens may benefit from working remotely from lower-cost cities like Lisbon or Warsaw between client visits.
- A monthly wellness and communication stipend helps offset coworking costs on the road.
- No salary is disclosed, but senior PM roles at well-funded US AI startups in the UK typically range £90k–£140k+ — comfortable for European cities.
If you're seeking a fully async, work-from-anywhere role, this position is not ideal. It's better suited to EMEA-based professionals who enjoy travel as part of their work rhythm.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy, and optimize AI Agents that transform our customers' businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.
In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations, and optimization to make each AI Agent successful. You'll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you'll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.
What You'll Do
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle, including finding additional automation opportunities that can provide even more value.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
- Design, build, test, and iterate on AI agents in partnership with FDEs using Cresta's internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed, and provide feedback and improvements to the broader platform.
- Improve playbooks for agent development and customer deployment.
- Build the forward deployed practice for EMEA, setting the standards for future growth.
What We're Looking For
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM-first products.
- Hands-on work style — curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
- Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally.
- Strong technical understanding, systems thinking, and exposure to building Agents (not necessarily conversational; personal projects count!).
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Bonus Points
- Background in product management, conversation design, or forward deployed engineering roles.
- Experience in a startup or high-growth SaaS environment.
- Familiarity with customer support and contact center operations.
Perks & Benefits
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Compensation at Cresta
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected].
Frequently Asked Questions
Is this role fully remote or office-based?
What is the salary range for this position?
Do I need prior AI or LLM experience to apply?
What does 'Forward Deployed Product Manager' mean at Cresta?
Is this a leadership or individual contributor role?
