SASE Customer Success Engineer - Remote Portugal — Columbus
Traveler-Friendly Insight
This Customer Success Engineer role is based in Portugal, making it attractive for EU-based digital nomads or those considering a long-term base in Southern Europe. However, the nature of the role presents some important caveats for the location-independent lifestyle.
Timezone & Schedule Constraints: Customer Success Engineering is inherently client-facing and real-time. The posting explicitly mentions availability for after-hours deliverables on both scheduled and non-scheduled basis, signaling that rigid async-only work is unlikely. Expect synchronous collaboration with enterprise clients and internal engineering teams, likely requiring consistent coverage within European business hours (CET/WET).
Location Flexibility: While the hint points to Portugal — home to one of Europe's most popular digital nomad visas (D8 Visa) — the enterprise-facing nature of this role suggests working from a stable, professional environment rather than co-working cafés across time zones. Portugal itself is a nomad-friendly base: Lisbon and Porto offer strong infrastructure, moderate cost of living (~€1,800–2,500/month), and a large tech expat community.
- Lisbon: Comfortable living on ~€2,200/month; strong coworking scene
- Porto: More affordable (~€1,700/month), growing tech hub
- Bangkok or Medellín: Timezone misalignment with EU enterprise clients makes these impractical for this role
No travel perks, coworking stipends, or equipment budgets are mentioned. If you plan to be in Portugal long-term, this role fits well — but frequent cross-timezone hopping would be challenging given client-facing obligations.
As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers' secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud ecosystems and integrations.
You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within-to-large enterprises to implement best-in-class cloud security solutions.
Your Impact:
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing SASE solutions to achieve their business and security goals
- Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing the product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be a go-to customer expert on SASE security solutions and become a Subject Matter Expert over time
- Performance metrics include CSAT, Renewal rate, Upsell/Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement
Qualifications:
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field
- Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting, or similar roles
- In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Understanding of SASE architecture and value proposition
- Past experience with Data Security product suite (CASB, DLP)
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
- Knowledge of Linux (including BASH and Python scripting)
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Strong consulting and project management skills
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives, and explain their impact on business
- Ability to multitask and work in a fast-paced environment
- Availability to provide after-hours deliverables on a scheduled/non-scheduled basis
Frequently Asked Questions
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