Conversational AI Designer EMEA - Remote UK Role — Columbus
Traveler-Friendly Insight
Remote Flexibility: This role is based in the UK (EMEA focus) and described as remote-eligible with a dedicated home office setup budget — a positive signal for location-flexible workers. However, the role requires regular customer-facing working sessions, executive presentations, and close collaboration with North American teams, which implies fixed availability windows spanning both EMEA and US timezones (likely GMT/CET mornings plus some US overlap in the afternoon).
Timezone Considerations: Working from EMEA is effectively required — not just preferred. Nomads based outside of Europe (e.g., Southeast Asia) would face difficult overlap with both European clients and US colleagues. Best-suited bases: Lisbon (GMT), Berlin (CET), or Amsterdam (CET) — all popular nomad hubs with strong infrastructure and reasonable cost of living.
- Lisbon: Monthly costs ~€1,800–2,500 for a comfortable setup. Portugal's Digital Nomad Visa (D8) suits non-EU applicants for longer stays.
- Berlin: ~€2,200–3,200/month. EU nationals can work freely; non-EU may need a freelance or employment visa.
- Medellín: Very affordable (~$1,200–1,800/month) but timezone mismatch (UTC-5) makes EMEA client calls impractical.
Travel-Relevant Perks: The monthly wellness and communication stipend can partially offset coworking costs. There is no explicit coworking or travel budget mentioned, so confirm during the interview process whether travel to customer sites across EMEA is required and if it's expensed.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder Tim Shi, an early member of Open AI.
We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the Role
As the Founding Conversational Designer for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You'll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.
This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta's presence across international markets.
You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.
You'll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You'll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.
Responsibilities
- Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
- Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
- Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
- Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
- Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
- Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
- Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
- Deliver Cresta's Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
- Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
- Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally
- Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA
Qualifications We Value
- Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
- Demonstrated project management experience, including managing multiple complex workstreams simultaneously
- Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
- 2+ years of experience in conversational design, conversational AI, bot development, or related fields
- Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
- Experience working directly with enterprise customers in implementation, consulting, or delivery roles
- Experience operating in global or international customer environments preferred
- Fluency in a second language strongly preferred
- Background in Linguistics preferred
- Experience with prompt engineering preferred
- Experience with Dialogflow CX preferred
Perks & Benefits
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected].
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