Channel Dev Manager at Five9 - Remote Germany — Columbus
Traveler-Friendly Insight
This role is listed as Remote in Germany, which means you'll need to be based in Germany — at least officially. The DACH focus (Germany, Austria, Switzerland) and the requirement to be fluent in German strongly suggest you need to be embedded in Central European time (CET/CEST). Partner meetings, sales cycles, and GTM execution with regional partners will almost certainly require you to be available during standard German business hours.
Timezone flexibility: Limited. Expect core hours of 9:00–18:00 CET with in-person partner meetings likely required across Germany, Austria, and Switzerland. This is not a fully async role — channel sales inherently involves real-time relationship management.
Visa considerations: Germany's Chancenkarte (Opportunity Card) and the EU Blue Card are viable pathways for non-EU nationals with relevant qualifications. If you're already an EU/EEA citizen, freedom of movement makes this straightforward. Austria and Switzerland each have separate immigration frameworks.
- Berlin: Cost of living is moderate for Western Europe; a senior sales salary here goes reasonably far.
- Lisbon: Only viable if Five9 accepts a Portugal-based remote arrangement, which seems unlikely given the Germany-specific listing.
- München: Higher costs but a strong SaaS/enterprise ecosystem for networking.
No travel perks (coworking stipend, meetup budget) are explicitly mentioned. Given the partner-facing nature, expect regular domestic and regional business travel within DACH.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To accommodate our continued growth, Five9 is seeking an experienced and motivated Channel Development Manager to help expand our partner ecosystem in the DACH region. This is a key position within our Sales organization and will report directly to the Senior Director, Channel Sales. This mission-driven role is responsible for deepening existing partner relationships, opening new routes to market, and helping partners build and sell customer experience offers at speed and scale within Germany, Austria and Switzerland.
Location: Germany (Remote)
Some of the major focus areas of this role are:
- Manage and grow the business relationship with Five9's strategic partners in the DACH region.
- Drive a business plan that scales partner-led revenue and develops a robust local partner ecosystem.
- Build enablement programs that attract, develop and maintain relationships with resellers, agents and systems integrators.
- Build preference for Five9's customer experience / contact center software within partners' portfolios and sales teams.
- Drive pipeline development and sales results within key DACH partners.
- Support partners throughout the entire customer journey lifecycle, from onboarding to joint go-to-market execution.
- Identify and expand critical relationships within named partners that deliver a profitable business model and enhance Five9's solution and services capabilities in DACH.
- Recruit and gain commitment from new regional partners to accelerate growth.
- Develop, retain and own Five9's strategic partner relationships to scale the solution and increase value to customers.
- Develop and execute plans that position Five9 as the first and best option for contact center solutions within partner organizations.
- Align closely with Five9 Sales to represent partner interests internally and elevate partner visibility across the organization.
- Develop and deliver partner training, enablement and certification programs.
- Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines.
- Structure and negotiate partnership agreements that lead to incremental value and capabilities.
- Develop detailed operational plans with partners including engagement models, sales targets and GTM strategies.
- Proven experience working in a dynamic team focused on driving growth.
- 5+ years of experience in software sales, partner development, or business development within a cloud-based environment, with an emphasis on software sales.
- Demonstrated ability to establish, maintain and grow business relationships with an emphasis on sales and partner processes.
- Strong operational and analytical skills, with the ability to interpret trends and derive insight from KPIs.
- Strong strategic thinking combined with a bias for action and results; excellent project management and problem-solving skills.
- Exceptional communication skills, including professional writing, public speaking and active listening.
- Bachelor's degree or equivalent relevant work experience.
- Fluent in German and English.
- Experience with and knowledge of CX and AI-powered customer engagement solutions is a plus.
- Experience with and knowledge of CX platforms, Contact Center solutions, and/or AI-driven customer engagement (CCaaS, UCaaS, VoIP).
- Experience with regional partners or service providers in cloud collaboration or AI-powered CX solutions.
- Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS solution.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Frequently Asked Questions
Is this Channel Development Manager role fully remote?
What languages are required for this role?
What kind of partners will I be working with?
How much experience is needed for this position?
Is prior CCaaS or contact center experience required?
